Policies & terms.

Booking & payment

• Requests made through this website, WhatsApp, phone or email are not confirmed until the resort replies with confirmation.
• An advance payment is required to secure your booking. The amount and payment method are shared by our team at confirmation.
• Rates shown on the website are per room, per night. Seasonal offers and group discounts are confirmed by our team.
• The balance is payable at check-in or as agreed with the resort.
• No card or payment details are collected on this website.

Cancellation & changes

• Cancellations made 7 or more days before arrival: advance refunded or carried forward to new dates.
• Cancellations made 3–6 days before arrival: 50% of the advance is retained.
• Cancellations made less than 72 hours before arrival, or no-shows: the advance is non-refundable.
• Date changes are free when requested at least 7 days in advance, subject to availability.
• Road closures on the Karakoram Highway due to weather or landslides are handled case by case. We will always work with you to rebook.

Check-in & check-out

• Check-in from 12:00 noon. Check-out by 10:00 am.
• Early check-in and late check-out are subject to availability and may carry a charge.
• A valid CNIC (Pakistani nationals) or passport with visa (foreign nationals) is required for every adult guest at check-in.
• Please let us know your expected arrival time, especially if arriving after 9:00 pm.

Children & extra guests

• Children of all ages are welcome.
• Children under 5 stay free when sharing existing bedding with parents.
• An extra mattress can be added in selected rooms for an additional charge.
• Maximum occupancy per room is shown on the Rooms page.

House rules

• Please respect the peace of other guests and the local community, especially after 10:00 pm.
• Smoking is not permitted inside rooms or the restaurant. Designated outdoor areas are available.
• Alcohol and illegal substances are not permitted on the premises.
• Guests are responsible for any damage to resort property during their stay.
• Please keep the garden, stream and orchard clean. Help us keep Gulmit beautiful.
• The resort is not liable for valuables left unattended in rooms or vehicles.

Terms of use

This website is provided by Diwan e Hunza Resort for information and booking enquiries. Content, photos and rates may change without notice. Photos are of the resort but individual rooms may differ slightly in layout and furnishings. Distances and travel times are approximate and depend on road and weather conditions.

Privacy policy

We respect your privacy. When you send a booking request or enquiry, the details you enter (name, phone, email, dates and requests) are sent directly to us by WhatsApp or email, using your own app. They are used only to respond to you and manage your stay, and are never sold or shared with third parties except where required by law (for example, guest registration with local authorities).

The booking requests you create are also saved in your own browser's local storage so you can view them on the My Booking page. You can remove them at any time from that page or by clearing your browser data. This website does not use advertising or tracking cookies.

To ask what information we hold about you, or to have it deleted, contact diwanehunza@gmail.com.